Speaking at the ACT-IAC/DCI CX Summit in Reston, Va., on Friday, [Federal Chief Information Officer Greg Barbaccia] said his teams are taking a “one government” approach to improving service delivery by focusing on consistency across the entire government.
“It is nice to have the same experience when you’re interacting with the same government, right? Everybody loves certain hotel brands because you go all over the world, the lobby smells the same … you kind of feel at home, you can relax a little,” Barbaccia said during a panel titled “Advancing Service Delivery” alongside other Office of Management and Budget and Department of Veterans Affairs officials.
Barbaccia, who also serves as the federal government’s service-delivery lead, touted the National Design Studio as an initiative to further these goals. The NDS is tasked with overhauling the government’s digital footprint under an initiative called “America By Design.” Since launching last August, NDS has redesigned websites for both the White House and new administration initiatives, as well as projects such as automating the paper-based retirement system.
The top government IT leader later said the public should understand it is “interacting with the same government” and that his teams are working with all agencies to ensure that. Barbaccia later told reporters in a sideline interview that there are teams running pilots on internal sandboxes for these redesigns, and hinted the CIO.gov website will be an “early example” of these efforts.
These efforts are not the same as the U.S. Web Design System (USWDS), a community founded by the now-eliminated 18F and U.S. Digital Service groups that helps agencies with design and maintenance of their digital presence. The executive order establishing NDS last August directed the head of the General Services Administration to work with the new design official to update USWDS to align with the overhaul.
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