Headline
Social Security backs off cuts to phone services amid outcry
URL (Archive)
Pubdate
One-liner
LS More churn (given that the threat to cut phone service actually increased the number of calls, even as staff was cut back).
Timeline
Document Type
Venue
Report Excerpt
After weeks of confusion and outcry, the Social Security Administration is backing off its announced drastic cuts to phone services. The changes would’ve strained an already backlogged agency and possibly even kept eligible Americans from receiving benefits.
The agency had said previously that changes were necessary as a fraud protection measure — though that claim has been widely disputed and phone fraud appears to be minimal compared to the volume of benefits paid and the amount of disruption the changes would’ve caused.
Kicker
Government Entity
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